You are the definition of an entrepreneur. You started your own business five years ago, and the business has grown steadily to the point where you now have 20 full-time employees. You have a main office location where 12 of your employees work, while the remaining eight employees work either in the field or from home.
Some of your employees have been incredibly loyal and have been with you from the beginning. Freda, your administrative manager, has been with the company for four years. She handles all your invoicing, and she is key to your customer relations. Freda is also your go-to person for employee issues.
Today, Freda announced that she will be moving to Arizona at the end of next month. This is a real problem. No one knows the management side of your business like she does. Freda primarily works alone, so you will have to train someone to replace her, which, given everything she took care of, will be very challenging indeed.
Two days later, two other things happened. Tom, your inventory control clerk, requested a six-week leave of absence to take care of a sick family member. Tom is someone who works closely with Freda. Additionally, one of your salespeople walked off the job. You discovered that he’s been lured away by a competitor.
You have never really dealt with this type of “perfect storm” situation. Where to begin?
You are an expert in your field. Whether you are a salesman, an engineer, a healthcare professional or a technician your expertise led you to starting your own business. What you were less prepared for were the people issues that inevitably arise as part of a growing business.
Some of the biggest people challenges that you may face are:
Hiring employees
Delegating tasks
Regulations and Compliance that comes with growth
The best way to avoid all the above problem situations is to proactively plan for them. Getting these administrative ducks in a row will free you to get back to what you do best.
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